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Grievance Redressal Portal

Grievance Redressal& Escalation Matrix

If you have a grievance, you can reach out to our Support Team for assistance. Follow our escalation matrix for timely resolution.

Grievance Redressal Matrix

4-Level Escalation
Designation & Contact
Address
Contact Details
Working Hours
Level

Customer Care

Aashish

House No. 45, Ward No. 02, Gram Bahadurpur Jagir, Tehsil Jaora, Bahadurpur, Ratlam, Madhya Pradesh, 457226

Mon-Sat, 09AM – 05 PM
First Level

Head of Customer Care

Aashish

House No. 45, Ward No. 02, Gram Bahadurpur Jagir, Tehsil Jaora, Bahadurpur, Ratlam, Madhya Pradesh, 457226

Mon-Sat, 09AM – 05 PM
Second Level

Compliance Officer

Aashish

House No. 45, Ward No. 02, Gram Bahadurpur Jagir, Tehsil Jaora, Bahadurpur, Ratlam, Madhya Pradesh, 457226

Mon-Sat, 09AM – 05 PM
Third Level

Principal Officer

Kavita Shrivastava

28, Ward No. 15, Kashiram Colony, Jaora, Ratlam, Madhya Pradesh, 457226

Mon-Sat, 09AM – 05 PM
Fourth Level

Important Notes

We aim to resolve all grievances within 21 working days from the date of receipt

Escalate unresolved grievances to SEBI's SCORES Platform within 30 days

Access ODR Portal if unsatisfied with SCORES resolution

Grievance Resolution Process

21 Working Days
1

Contact Customer Care

Reach out to our support team

2

Escalate if Needed

Follow escalation matrix

3

SEBI SCORES

Escalate to regulatory portal

4

ODR Portal

Final dispute resolution

Note: We aim to resolve all grievances within 21 working days from the date of receipt